Privacy policy

 

Privacy Policy for Rotilicious 

Last Updated: 22/10/2024 

At Rotilicious, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website https://www.rotilicious.com.au/ and purchase our products, including Rotilicious automatic roti maker. By using our website, you consent to the practices described in this policy. 

1. Information We Collect 

We may collect the following types of information: 

    • Personal Information: When you create an account, place an order, or contact us, we may collect personal information such as your name, email address, phone number, billing address, and shipping address.
    • Payment Information: We collect payment information (credit card details, billing address) through our secure payment processor, which is not stored on our servers.
    • Non-Personal Information: We may collect non-personal information automatically when you visit our website, including your IP address, browser type, device information, and browsing behaviour. 

2. How We Use Your Information 

We use the information we collect for the following purposes: 

    • Order Processing: To process your orders and manage your account.
    • Customer Service: To respond to your inquiries, provide support, and improve our services.
    • Communication: To send you order confirmations, shipping notifications, and marketing communications (with your consent).
    • Website Improvement: To analyse trends and user behaviour to enhance our website and services.
    • Legal Compliance: To comply with applicable laws, regulations, and legal requests. 

3. Disclosure of Your Information 

We may share your information in the following circumstances: 

    • Service Providers: We may share your information with third-party service providers who assist us in operating our website, processing payments, and delivering products (e.g., shipping companies).
    • Legal Compliance: We may disclose your information if required by law or in response to a legal request.
    • Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. 

4. Security of Your Information 

We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, please be aware that no method of transmission over the internet or electronic storage is 100% secure. 

5. Your Rights 

Under Australian Privacy Law, you have the following rights regarding your personal information: 

    • Access: You can request access to the personal information we hold about you.
    • Correction: You can request correction of any inaccurate or incomplete personal information.
    • Deletion: You can request deletion of your personal information, subject to certain exceptions (e.g., for legal compliance).
    • Opt-Out: You can opt out of receiving marketing communications by following the unsubscribe instructions included in those communications or contacting us directly. 

6. Cookies and Tracking Technologies 

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small files stored on your device that help us recognize you and improve your browsing experience. You can manage your cookie preferences through your browser settings. 

7. Third-Party Websites 

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these sites. We encourage you to review the privacy policies of any third-party sites you visit. 

8. Changes to This Privacy Policy 

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on our website. Your continued use of our website after any changes indicates your acceptance of the revised policy. 

9. Contact Us 

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at: 

Thank you for trusting Rotilicious with your personal information. We appreciate your business!