Shipping policy

Shipping Policy for Rotilicious (Australia) 

Thank you for choosing Rotilicous! We are committed to providing you with a seamless shopping experience and ensuring that your rotilicious arrives safely and promptly. Below are the details of our shipping policy. 

1. Shipping Locations 

We currently ship to all locations within Australia.  

We also ship to NZ and Fiji (there may be import duties collected by relevant government agencies in these countries) 

2. Shipping Methods and Costs 

We offer the following shipping options to meet your needs: 

          Shipping costs at viewable at checkout after entering your address. 

3. Processing Time 

All orders are processed within 1-2 business days. Please note that processing times may be longer during peak seasons or holidays. You will receive a confirmation email once your order has been shipped, along with tracking information so you can monitor your delivery. 

4. Delivery Times 

While we strive to deliver your Rotilicious as quickly as possible, please note that delivery times may vary based on your location. The estimated delivery times provided are not guaranteed, and delays may occur due to unforeseen circumstances. 

5. Order Tracking 

Once your order has shipped, you will receive a tracking number via email. You can use this number to track your shipment through the carrier’s website. 

6. Damaged or Lost Items 

If your Rotilicious arrives damaged or you believe it has been lost in transit, please contact us within 7 days of the delivery date. We will work with you and the shipping carrier to resolve the issue as quickly as possible. 

7. Incorrect Shipping Information 

Please ensure that your shipping information is correct at checkout. We cannot be held responsible for orders that are delayed or misdelivered due to incorrect addresses provided by the customer. If you notice an error in your shipping information, please contact us immediately. 

8. Contact Us 

If you have any questions or concerns regarding our shipping policy, please feel free to reach out: 

Thank you for shopping with Rotilicious. We appreciate your business and look forward to serving you!