Refund policy

The Australian Consumer Law and Your Rights

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Effective Date: 22 August 2025

At Rotilicious, we are committed to your complete satisfaction with the purchase of our automatic roti maker. Please read our policy below, which covers our voluntary Money Back Guarantee and your rights under the Australian Consumer Law (ACL).

 

1. Money Back Guarantee Terms and Conditions

This section outlines the terms for returning a Rotilicious unit under our voluntary 7-day Money Back Guarantee (MBG).

1.1 Eligibility for MBG

To be eligible for a refund under the MBG, the following conditions must be met:

  • Time Limit: You must contact us to request a refund within 7 days of receiving your Rotilicious. Requests made after this 7-day period are ineligible.
  • Shipping Deadline: You must ship the item to be returned within two (2) weeks of receiving the return instructions from us.
  • Condition: The returned item must be:
    1. Undamaged.
    2. In its original packaging.
    3. Include all accessories (e.g., containers for flour, water, oil, kneading cup, cleaning brush, etc.), manuals, and documentation.
    4. Cleaned before being shipped back to us.
  • Limitation: The MBG is limited to one unit per order per household.
  • Residency: Only Australian residents with a legitimate Australian residential address are eligible for the MBG.
  • Right to Refuse: We reserve the right to reject any MBG application that we deem inappropriate, an abuse of the guarantee, or where we suspect fraud.

1.2 Restocking Fee

A restocking fee of AUD $250 will be charged for all returns processed under the Money Back Guarantee.

1.3 Exclusions from MBG

The following are not eligible for a refund under the MBG:

  • Custom-made or personalised products.
  • Items marked as "Final Sale" or "Clearance."
  • All accessories or services (e.g., extended warranties) purchased with the unit. Only the Rotilicious roti maker itself is eligible for the MBG refund.

1.4 Refund Process (MBG)

  1. Once we receive your returned Rotilicious and verify its condition and adherence to the eligibility criteria, we will process your refund.
  2. We may charge you for any missing parts or components.
  3. Refunds will be issued to the original payment method within 10 business days after processing, less the AUD $250 restocking fee.
  4. Please note that shipping charges are non-refundable under the MBG.

 

2. Warranty and Australian Consumer Law (ACL) Remedy

This section outlines the process for remedies for damaged, defective, or faulty items, in accordance with your rights under the ACL.

2.1 Initiating a Return or Remedy

If your Rotilicious arrives damaged, defective, or if you believe it is faulty, not as described, or unfit for purpose under the ACL, you are entitled to a remedy (repair, replacement, or refund).

2.2 Requirements for Assessment and Return (ACL)

All goods a customer wishes to have assessed for a remedy (return, refund, repair, or replacement) must:

  • Be accompanied by proof of purchase (such as a receipt or other proof of transaction).
  • Be returned to us within a reasonable period of discovering the fault.
  • The item must be cleaned before being shipped back to us.
  • The item should be in the original packaging and include all accessories, manuals, and documentation.
  • We may request that you return the goods to us to enable us to undertake an assessment prior to providing an appropriate remedy.

2.3 Assessment of Goods

Rotilicious reserves the right to assess the eligibility of goods for a remedy (including the condition and age of the goods) before accepting them for return, repair, or replacement.

We may need the manufacturer of the goods to inspect the goods to assess eligibility for a remedy. We will endeavour to procure such an assessment within a reasonable time.

While goods are being assessed, Rotilicious will not be deemed to have accepted the goods for return or repair.

Once Rotilicious assesses the goods, our Customer Support Team will contact you to discuss an appropriate remedy.

2.4 Repairs and Replacement

If goods are accepted for repair, Rotilicious will undertake such repairs within a reasonable time, as prescribed under the ACL.

In some circumstances, goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may also be used to repair the goods.

3. Flour Compatibility   

The Rotilicious roti maker is designed to work with with various types of flour. The machine has been tested with following: Pillsbury Gold, Aashirvad Atta, Grewal Chakki Atta, Elite Atta, Aus Punjab, Golden Temple.

Note: These are 100% whole wheat flours.

Plain Flour: Coles, Woolworths, Defiance If you are using any other flours, reach out to us to confirm if it is compatible with Rotilicious or not.

The following flours options are not supported: Bajra, Ragi. Jowar, Kangni, Kodra, Sama, Kutki, Chena, Bran, Multigrain, Gluten free is not supported. Please refer to the previous statement confirming which flour is supported by the machine.

Use of unsupported flour types is considered improper use and is not treated as a product defect

4. General Return Procedures and Shipping Costs

4.1 How to Initiate a Return

To initiate any return (MBG or ACL/Warranty), please follow these steps:

Contact Us: Reach out to our customer service team via the Contact Us link on our website or email support@rotilicious.com.au to request a return authorisation.

Provide Information: Include your order number, a brief description of the reason for the return, and any relevant photos if applicable.

Receive Instructions: Our team will provide you with detailed instructions for returning the item.

4.2 Return Shipping Costs

Rotilicious Error/Faulty Product: If the return is due to a defective product, an error on our part (e.g., wrong item sent), or if the product is faulty as per ACL, we will cover the return shipping and insurance costs.

All Other Returns: For all other returns, including our Money Back Guarantee, the customer is responsible for the return shipping and insurance costs.

4.3 Consumer Rights

This policy is in addition to your rights under the Australian Consumer Law.

 

5. Contact Us

If you have any questions or concerns about our return policy, please don’t hesitate to reach out:

Email: support@rotilicious.com.au

Thank you for choosing Rotilicious.